Spring Festival approaching, the provincial capital in major appliance stores also launched attractive promotional activities, many consumers will choose to buy appliances before the Spring Festival, though low prices before the holiday to buy home appliances, many gifts, but got to pay attention when you buy appliances installation, sale and maintenance problems. Reporter learned yesterday from the Consumers Association of Jinan City, the provincial capital of consumer complaints in 2010 the total dropped by two percent, but air conditioners, refrigerators and other home appliances for several years the volume of complaints has increased continuously.
Consumers Association, according to the Secretary-General Feng Jingkai Jinan introduced in 2010, Jinan City, handled 2,819 consumer complaints, less than the 804 in 2009, a decrease of 22.2%, these complaints are mainly concentrated in the household electrical and electronic goods, household machinery goods, department store commodities, housing and decoration materials commodities, agricultural production, etc. goods. Reduce the overall volume of complaints, he said, and become strong on the concept of consumer rights, appears, will be resolved. Despite the decrease in total complaints
, but air-conditioning, refrigerator complaints than last year, two types of products rose to refrigerators, for example, large growth for four consecutive years of complaints, 2007 48 cases of complaints throughout the year, to 103 in 2010. In this regard, Fengjing Kai said, Many consumers bought ten years ago, the home life of the product due refrigerator, even if the repair is not easy to solve many problems, but in recent years, the maintenance of the smoke unlicensed manufacturers, it is exacerbated by the volume of complaints.
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